Recenzii Frank casino
2.4
(34 recenzii)
2.4
Rating
34
Recenzii
Despre cazino
Fondat în 2014, Frank Casino a ajuns pe piața românească în 2021, sub licență ONJN emisă pentru Avento MT Limited — același operator care administrează și Mr. Bit și SlotV în România. Platforma combină un catalog de peste 3.400 de jocuri — sloturi de la Pragmatic Play, NetEnt, Betsoft și Playson, 150+ mese live, jackpoturi progresive și o secțiune de pariuri sportive — cu un sistem de loialitate bazat pe puncte „Franks" convertibile în bani reali și un magazin de bonusuri activ.
Depunerile pornesc de la 20 RON prin card bancar, Visa, Mastercard și portofele electronice. Retragerile se procesează în câteva ore. Asistența clienți funcționează 24/7 în română prin live chat, telefon și email. Aplicație nativă disponibilă pentru Android; versiune mobilă optimizată pentru iOS.
Depunerile pornesc de la 20 RON prin card bancar, Visa, Mastercard și portofele electronice. Retragerile se procesează în câteva ore. Asistența clienți funcționează 24/7 în română prin live chat, telefon și email. Aplicație nativă disponibilă pentru Android; versiune mobilă optimizată pentru iOS.
Informații de contact
Site web
Adresă
Level 4B, Ta Xbiex Business Centre, Triq Testaferrata, Ta'Xbiex XBX 1403, Malta
Licență
ONJN (Avento MT Limited)
Recenzii (34)
+ Adaugă recenzie
M
Mr Vasile Amariutei
17.11.2025
1.0
Don’t play.scrap casino!scam
Dishonest practices
K
Kalel bah
11.06.2025
1.0
I requested a withdrawal from Frank…. I requested a withdrawal from Frank Casino on June 5th, 2025. The withdrawal was marked as approved the same day. However, as of today — more than 6 days later — I have not received the funds. I have contacted their support multiple times via email, Messenger, and Telegram — but they have completely ignored all my messages. This is not the first time I play at online casinos, and I know that other casinos process similar withdrawals in a matter of hours or a day at most. Frank Casino’s behaviour is unacceptable — approving a withdrawal and then not paying it out is misleading and damaging to players. The lack of communication is extremely frustrating. I will escalate this case to Curaçao eGaming Licensing Authority, AskGamblers Complaint Service, and will seek full compensation for the delay and wasted time. Until they resolve this issue and pay out the funds, I strongly recommend that players avoid Frank Casino.
Klientų aptarnavimas
M
Marcel
11.11.2024
1.0
This is the worst platform that you can choose. I am very familiar with the kind of winnings you may have on such platforms, but this app is a shame for the entire industry! I regret so so much trusting them! Please avoid this site/app at all reasons!
Other problems
A
alexandru
05.11.2024
1.0
I had a self exclusion ban on this…. I had a self exclusion ban on this company in Romania and i tell them not to reopen never ever my account for gambling addiction. In 30 october they reopen my account with no consideration for my addiction and i lost 105 eur. on 2 nevember. They have no respect for the players and for the laws and for the suffering of families.
Dishonest practices
L
lucian
10.10.2024
1.0
i play for the last 6 months and no…. i play for the last 6 months and no wins they are scamers 10000%
Dishonest practices
S
spm trd
04.07.2024
1.0
Hahahah from 200€ at shining crown 0…. Hahahah from 200€ at shining crown 0 wins😂😂😂lost in 2-3 mins Lol do not recommend everytime that i play on this 🗑️ is 0 rtp
Other problems
L
Ludvig
02.02.2024
1.0
Very bad, doesnt let me withdraw my winnings cus of verification after i have done that and got a mail from them. Doesnt let me accsess the livechat and doesnt answer mails, i need help please want my money back.
Verifikacija
U
Umesh Shelatkar
18.01.2024
1.0
The Worst Casino ever played at... 2 days passed and Casino Inefficient support team who don't bother about players money kept giving FAKE promises with Deliberate delay of delaying Withdrawals..... The Worst Casino ever played at... Their Withdrawals always get stuck in system and delays it by 3/4 days... VIP manager- Maxim...doesn't know what he responds...chat team has first hand information than this Inefficient Manager... They don't even bother to compensate for this harassment we face every time following up with their Inefficient team.
Išmokos
A
Anastasia
17.02.2023
5.0
Like it. I honestly say that frank casino is very fair in the live games and slots. My experience has been fair as this is not my first casino. I recommend because I think these casinos keep the fun in it
Žaidimų klaidos
V
Valeria Ivanova
16.02.2023
5.0
Good online casino 🙌🏻. To start with with, I registered on this casino without some expectations but the guys are doing their job very well. Speedy payment without any problems. A lot of slots, so I have a lot of fun. Respect this for the loyalty to the players. One advice. Use a credit card to withdraw. Very fast Minus. They don’t have slots app (mobile app) but all the rest - 10 out of 10
Išmokos
D
davide
13.12.2022
1.0
They dont pay profit !!!! I bet at live on volleyball and after finished they void all bets because said i know results before .. they made same to a friend for prematch .. stay away frm this bookie , doesnt pay profit just refund when is something “fishy” or think. UPDATE : so after i talked with them on email they told me without any proof , just that what they wants to do or think that match is suspicious and is void , really this life of betting we must live? really shame frank… no serious guys , if you bet some suspicious matches which see on internet and won be sure 100% void bets :))).. I asked them , give me reall proof , papers or something because i knew they cannot and doesnt have cuz they said suspicious match after second set on volleyball finish , neither wait to finish game and wait 1-2 days to make analises or to check more , this smell of scammers and low bookie STAY AWAY !!!! thanks
Klientų aptarnavimas
A
Adam
07.10.2022
5.0
Best experience at Frankcasino. I would like to leave my review about Frankcasino and my wonderful experience. Basically I always choose Casinos where it is easy to get money out, so when I use Frank casino, I usually Skril, or Visa for withdrawal. As stated they say 24 hours is the maximum time of waiting, however, all my withdrawals have came pretty quickly and I never waited the whole 24 hours, which is a good time frame anyway!
Išmokos
F
Foxy
09.06.2022
5.0
Frank website is better than any other…. Frank website is better than any other gaming website. Deposit and withdrawal are so easy, i won biv money many times, but due to my greed only i lost it. One more - their support team is so slow
Išmokos
M
Maria Kipple
02.06.2022
2.0
Hej jag har satt inn pengar, men kan inte logga inn, forsöker hitta nån support men snälla hjälp!!!
Klientų aptarnavimas
W
Wael Ilya
21.05.2022
1.0
Lört mig Ta bort mina bonus
Bonuso problemos
O
Orli
12.04.2022
5.0
good and fun casino. really good and fun casino. I started with it and now enjoy every saturday. one advice - give to the players more bonuses
Bonuso problemos
G
Georgi Ignatov
08.02.2022
1.0
Garbage casino profits are jacked up 3K…. Garbage casino profits are jacked up 3K euro deposits no cash outs :) calculate for yourself
Išmokos
A
Abdul Shah
10.01.2022
5.0
very good casino. give a lot of bonuses. I am always a little plus. I'm playing purely for the mood
Bonuso problemos
A
andrei vostinar2000 andrei vostinar2000
08.01.2022
1.0
Scam casino stay away!!! Made a 100$ dep got a bonusm opened spme bonuses. The winings were not credited to the account and when talked with support they said the winings will not get credited as it was considered a bonus huny....just let this sink in a casino that does not pay bonuses on slots is mind blowing. Just read the other reviewa. Clearly a scam p*ss on them play on any other casino
Bonuso problemos
P
Peter
27.11.2021
1.0
Scam casino they dont cashout, do not play there.
Išmokos
A
Ashley
22.09.2021
5.0
Fantastic customer service generous…. Fantastic customer service generous bonuses and instant payouts! What more could you want from an online casino, Frankcasino ticks all the boxes.
Išmokos
M
M. Dog
24.08.2021
1.0
Abzug,,, leute ich habe 800 euro verloren mit der Zeit , dann auf Danger 4 Wilds erhalten extrem selten und 1, 58 cent gewonnen, nach Prüfung soll alles richitg sein. Ich weiss das es nicht stimmt, und alle die dieses Spiel spielen, wissen das auch, das es nicht stimmt, Screenshots geschickt jetzt, schreiben sie Pech. Zwar kommen die Auszahlungen aber Gebühren fallen auch an sehr dreist vorallem man zockt ja genug, also Finger weg bei echten Problemen kann der Service nicht helfen.... Geld kassieren können sie aber schon....
Išmokos
C
Corey
13.08.2021
5.0
So far my experience with Frankcasino…. So far my experience with Frankcasino is nice and positive, I’ve only good things to say about it. Never had any issue like the negatives comments posted on here. Keep it up guys.
Other problems
C
CSparabola
03.06.2021
5.0
won 340€ last week, prompt payout, no verification problems. wondering what's going on with the others and if I was just lucky?? :(
Verifikacija
J
Jimmy
16.05.2021
1.0
Hier würd ich nicht mehr spielen 120 Eu…. Hier würd ich nicht mehr spielen 120 Eu auf einmal weg !!
Other problems
J
Jasmin
11.05.2021
4.0
Super Casino immer schnelle Auszahlung…. Super Casino immer schnelle Auszahlung und habe schon ordentlich gewonnen. Support sehr nett.
Klientų aptarnavimas
R
Racz Mihaly Zsolt
02.05.2021
1.0
Achtung! Abzocke! Habe eingezahlt und versucht was man versuchen sollte. Gab kein einziges Freispiel. Nix.
Other problems
J
JackHeror33
01.01.2021
4.0
Hat Spaß gemacht Auszahlung war…. Hat Spaß gemacht Auszahlung war innerhalb 2 Stunden auf meinem Konto gebucht 1 Tag später. Spiele Laufen flüssig Support war nett. Spiele die meisten vorhanden. 1 Stern Abzug für die Bonusbedingungen. Spiele dort ohne Bonus
Bonuso problemos
C
Chillzone31
26.11.2020
1.0
Nur schlechte Erfahrungen 80% deadspins…. Nur schlechte Erfahrungen 80% deadspins keine freispiele keine Chance...... Nach jedem spin serververbindungsfenster offen unten links im screen... werft euer Geld nicht weg und spielt woanders......note 6 ---- Nicht 1% empfehlenswert.
Other problems
K
Klas Olsson
20.11.2020
2.0
Försökte ta ut pengar men det var lite…. Försökte ta ut pengar men det var lite krångligt. Trots att man registrerar med bankid, så måste man bekräfta epost och telefon innan uttag. Detta krävs så klart inte före man sätter in pengar, eftersom det alltid ska vara enkelt att sätta in, men jobbigare att ta ut pengar. Right? Kruxet är att för verifiera sin telefon så ska man skriva in ett 6-siffrigt nummer inom 50 sekunder. Det hade ju funkat om inte koden kom efter 60sekunder...... Detta är visserligen bara "jobbigt" första gången, men nej tack. Finns andra mer "seriösa" casinon med direkta uttag som jag föredrar....
Other problems
N
Noah Hackl
03.08.2020
1.0
Yesterday i won 600 Euros and tried to…. Yesterday i won 1600 Euros and tried to depostie the 1600 Euros. Today i woke up to a blocked account!!! They tell me to not worry.... Lets see how this goes on. I will delet this here if i get my money!!!! Update: After 15 Mails and over 10 times contracting the live support they want data from me that is not possible to give out by my bank! so i am stuck with -1600 Euros
Paskyros problemos
N
Nikita Ristonn
10.05.2020
4.0
Pros & Minuses. Pros: + A wide selection of ways to deposit funds and withdraw winnings. + large selection of slot manufacturers + you can win + deposit bonuses without a wager! (This is a super advantage! Other casinos have a wager x20 - x30) Minuses: - long confirmation of documents (credit cards, documents confirm not less than a day) - long withdrawal of winnings (6-24 hours). - if at the conclusion it turns out that you need additional documents, then no one will tell you this, and you, as a fool, will wait for the withdrawal of money until you ask yourself in the chat. - Do not add really interesting slots from betsoft, blueprint, relax and others. Few licensed slots (it is possible that they are expensive relative to noname slots) - frankkazino will never block your account. No way.
Išmokos
M
Michael Madsen
09.05.2019
2.0
I have played at franks alot and its…. I have played at franks alot and its been good for the most part, it has a nice selection of slots and good live games, it has some ok fast payout to e-wallets anywhere from 1-12 hours so thats just fine as well. Why 2 stars only then, well the support has been poor at best, they do have 24/7 chat support, but the people you get a hold on there has no power and can do pretty much nothing. I have an issue where i won money on a evolution game, where i did not recive the win, i talked to evolution live support and they told me all information had been sendt to my casino about the problem and what happened. So i tried franks casino support and they keep saying they have sendt it to the tech department and they can do nothing else and i just have to wait for them to look at it, and well i have been waiting 144 hours, or in other words 6 days, ive tried to ask support 3 times more and they feed me the line about tech department eveytime... So if i ever get what they owe me who knows, one thing is for sure though either they dont have a tech department or they work very very slow, any money issue should be fixed as fast as possible in my world but franks couldent care less so it seems, ive talked to many others and everyone else has gotten the money they where owed except players from frankscasino. You would think when evolution tells the casino what happend and what i should have recived, it should take 5 mins for the casino to fix it but thats just not the case, anyways thats the reason for 2 stars only. And that is just not good enough.
Išmokos
D
Derek Bradley
26.12.2018
1.0
Avoid avoid avoid. The 3x wagering requirement is fairly standard across the industry. However, in every casino I have ever played at, the wagering requirement resets to zero once you've lost the deposit. At FrankCasino, the wagering requirements are carried forward indefinitely. How does this impact players? To give an example, if you had a bad run, lets say 3 consecutive days losing 300 euro each day, your account is liable for 2700 wagering requirement (three times 900 euro) before being allowed to make a withdrawal. So on the fourth day, you log in, deposit a tenner, and win 500 euro... they will then tell you that you have to complete the 2700 wagering requirement from all the losses on the previous day (plus the additional 30 euro for the new deposit) before being allowed to withdraw. At every other casino I've played at, when you deposit the tenner on the fourth day, your wagering requirement would be thirty euro - wagering requirement for all previous deposits are removed from the account when the deposits are lost. Wagering requirements carrying forward over time on your account might mean you find yourself in a situation where you can't win at all due to vast wagering requirements accruing over extended periods of bad luck. Needless to say wagering isn't carried forward after you've made a withdrawal... it resets to zero then... so they only carry forward negatively on your account, never favorably... it should be a two-way street if things are being carried forward. It's like you're constantly playing with bonus money, despite not accepting bonuses. They do allow you to withdraw if you haven't met wagering requirements but for a penalty of 10% of your winnings... another ridiculous policy that I haven't seen anywhere else... doesn't this enable people to launder money on this site... just pay a fee and the casino allows you to forego wagering requirements that are designed to prevent fraudulent activity... just saying. Furthermore, play on jackpot games doesn't count towards any wagering requirements. What about those of us who only play Jackpot games? You'll never be able to make a withdrawal because you'll never accrue any of the wagering requirements (unless you're prepared to pay them 10% of your winnings). When you make a withdrawal, the money doesn't go from your in-play balance... it just stays there until they come along to process your withdrawal, making it ever more likely that you're going to lose it back. I just find it all absolutely absurd. Most people don't read T&C's when signing up at a new casino, because we expect them to be largely standard and fairly consistent, but this policy of carrying forward wagering requirements on money that has been lost in its entirety is extremely negative for players, so I felt I should make this review to highlight it for other unsuspecting players.
Išmokos
Distribuția rating-urilor
5 ⭐
9
4 ⭐
3
3 ⭐
0
2 ⭐
3
1 ⭐
19
Categorii de probleme
8
tipuri
Išmokos
11
(32.4%)
Other problems
7
(20.6%)
Bonuso problemos
5
(14.7%)
Klientų aptarnavimas
4
(11.8%)
Dishonest practices
3
(8.8%)
Verifikacija
2
(5.9%)
Žaidimų klaidos
1
(2.9%)
Paskyros problemos
1
(2.9%)
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